Every request deserves an owner.
TicketThis is a request desk for teams using Google Chat.
From a conversation to a clear next step
Create a ticket with /ticket or the Create ticket message action. Your support team can claim it, assign an owner, reply and track progress. Open your personal Chat with TicketThis to see your requests and connect to the browser desk.
A shared queue, with clear boundaries
Requesters see their own tickets and replies. Configured agents see the team's queue and can add internal notes that stay inside the support team. Continuous first-response targets help highlight requests that need attention.
Organization setup required
Each organization has an isolated request desk. Your organization must be activated by the service operator before you can use it. Installing the Chat app alone does not create a desk or grant agent access.
No payment or subscription is collected in this edition. Hosting and Workspace costs are separate. Attachments, third-party helpdesk synchronization and business-hours calendars are not included.