Set up your request desk
An organization administrator configures access before the team starts using TicketThis.
For organization administrators
- Arrange organization activation with Innova Apps or your service operator. Confirm your Workspace organization, approved request conversations, administrator identities and support agents. Contact support@innovaapps.ai.
- Allow and install the configured TicketThis Chat app under your organization's Google Workspace policy.
- Add the app to an existing private support-agent space. Everyone in that space must be authorized to see ticket details. As a configured TicketThis administrator, run /setup there.
- Ask each participant to open a personal Chat with TicketThis. This enables personal notifications and private browser sign-in.
- Verify a synthetic ticket, assignment, public reply, internal note and resolution before inviting the team.
For requesters
Use /ticket in an approved conversation, or choose Create ticket on a message. Review the text before sending it to your support team. Use /mytickets or the Home tab in your personal Chat with TicketThis to view your requests.
Updates to slash-command requests arrive in your personal Chat with TicketThis. Requests created from an existing message can also receive updates in the original thread, visible only to the requester. Personal notifications must be on and the app must still have access to the destination.
Connect the browser desk
Open the desk using the private link in your personal Chat. The link expires after five minutes and can be used once. Request a fresh link if it has expired. Keep it private. Browser sessions last up to seven days; Sign out ends the current session.
Before you share
Ticket text is copied into the request desk and shared with configured support agents. Replies are visible to the requester and agents. Internal notes remain agent-only. Attachments are not copied. Do not include passwords, access keys or information your support team should not receive.
Supported surfaces
The browser desk and Google Chat commands, cards and Home are the intended interfaces. Mobile Chat acceptance remains part of release validation; this page does not promise identical functionality on every Chat client.